Does Your CRM Software Know Who Your Customers Are?
Forgive the click bait title - but I am serious. Our work with foodservice manufacturers involves many CRM system implementations that cannot tell which operators are customers currently buying from them, and which are prospects. In the world of foodservice manufacturing, the only way to know this is by clear visibility to location level sales.
Tibersoft User Group Puts Its Marketing Hat On
Thanks again to all the clients, guests, and colleagues that made our 2017 User Group meeting an informative success. This year we had more Client presentations and incorporated a real-time feedback utility for questions and surveys.
The theme was ‘Last Mile Execution’ where a lot can go wrong in the foodservice supply chain. The Client presentation keynote was delivered by Todd Schlewitt at Conagra.
Tibersoft becomes autonomous business unit of a public company
New financial backing positions us for long term client innovation
Tibersoft has completed a transaction making it a fully owned, but independent operating company of CSI (TSX: CSU). This completed a search spanning many options for the company and I’d like to lay out the rational for why we chose this particular option more than just that it provides the optimal balance of value for clients, employees, and shareholders.
First a bit of housekeeping, our name and our team remains the same. We’re now part of the Volaris Operating Group.
The number one reason we chose CSI is the long term stability of the relationship. Unlike a more typical private equity buyer, CSI’s practice is to buy and hold companies for the long term. Tibersoft will now be able to make long term R&D investments that leverage and extend the OpTRADE database and Explore software platforms.
Excited about Auditing!
Last month Tibersoft quietly shipped the next generation version of our double dipping audit solution. But all the important people knew about it – our Audit Users. We had the idea for this version quite a long time ago. Basically, we wanted layer decision making right on top of an analytics tab loaded with audit exception data. But analytics aren’t supposed to do that. They’re supposed to just allow read only access – basically to sit there and look pretty. Ask around. Try to find a big data software solution that integrates the decision making right into the same interface.
Tibersoft Welcomes Promising New Technical Talent
Seeing bright sun here in the Boston for the first time in days, the ‘New Bunch’ had lunch with Mary Wilson and I. This picture was taken outside of Tomasso - TripAdvisor’s #1 in Southborough, MA. Boston is a competitive job marketplace so we always ask new employees ‘why did you choose Tibersoft?’ The answers all themed around a sense...
Chobani: Managing Explosive Growth (video)
Analytics is so a broad term that many think of it this way: ‘Show me what your analytics can do for me and maybe I’ll like it.’ Tibersoft was the first to bring a complete double dipping analytic solution to the market. And cumulative findings are now over $100M. But what if you’re just getting started in foodservice. Yes,...
IFMA President’s Conference Pre-Conference Event: Clean Insights
The IFMA President’s Conference, the premier event for top-to-top foodservice industry learning and exchange, is coming up again November 6-8. As a long time sponsor, we’re always looking to bring some innovation with us to Phoenix. For 2016, we worked with IFMA to create an education series happening on Sunday afternoon before the main conference. Our presentation is about applying...
Tibersoft Big Data Team Gets Stronger
Our Big Data development capabilities just got stronger. We'd like to welcome Chunlin Zhang to the Tibersoft Database Team as a Senior Developer. He brings deep experience in data warehouse design and implementation. Most recently he worked for Amazon Robotics Division helping the business extract insights from extremely large sets of data. Chunlin will work out of our corporate office...
Taking on the Education Segment Busy Season
Every September, the OpTRADE K-12 and College and University segment becomes an accounting nightmare. School operators bring on new distributors, account numbering schemes change, new schools are built, and some districts insist on a new account ID every year. Aside from all this, foodservice contracts generally last only three years. This means that one third of all accounts are changing...
New Website Goes Live
It’s done…Punch list boxes checked…IN THE CAN! The new Tibersoft website went live this week. It is hard not to go on about how great we think it is - if only we were the audience. So I’ll summarize what we were trying to do and we’ll see what you think. UPGRADED MESSAGING: We're one-stop analytics for foodservice, PERIOD. We're...