In the fast-paced world of foodservice, acting with speed and precision is essential. This article highlights five key takeaways from Tibersoft’s Navigators 2025 webinar on becoming an expert in the moment. From equipping teams with purpose-built tools to unifying data into a single source of truth, discover how to empower your team to make faster, smarter, and more confident decisions — right when it matters most.
In foodservice, moments matter. Whether you’re answering a customer’s question, solving a distributor issue, or planning your next sales call – how quickly and accurately you respond can make or break the outcome.
That’s why at Navigators 2025, we focused on a critical theme: how to be an expert in the moment. In this webinar aligned with that theme, we explore what it really takes to act with both speed and precision in today’s increasingly complex food away from home market. Spoiler alert: it’s not just about having more data – it’s about having the right data, the right tools, and the right processes to empower your team.
Here are five takeaways from the webinar with Angela Cummings, a Client Success Manager at Tibersoft, that can help you and your team show up with confidence, insight, and impact — right when it matters most.
1. Speed and Precision Are Now Core Competencies
Being an expert in the moment means more than just knowing your product — it means being able to apply that knowledge instantly, accurately, and in a way that aligns with customer needs.
Sales reps must pivot quickly between product categories, operators, and unique trade programs. Every delayed answer or vague report costs time, trust, and potentially revenue. Precision ensures the right product, right time, right place. Speed ensures your customer doesn’t wait.
“Speed impacts customer satisfaction and revenue. Precision ensures you’re in the right place with the right product at the right time.” – Angela Cummings, CSM, Tibersoft
2. Empower Teams with Tools That Fit Their Jobs
It’s not enough to give your team data — they need tools that are tailored to how they work. That’s where productivity starts.
Turnkey dashboards are critical, but they also need flexibility. For instance, allowing users to filter by region, category, or brand while keeping standardized layouts accelerates decision-making and improves adoption. Tibersoft’s four-quadrant dashboard is one such example.
3. Unify Your Data into a Single Source of Truth
Conflicting numbers from multiple reports kill trust — and without trust, your data strategy crumbles.
Sales teams need to be aligned not just on goals, but on how success is measured. Penetration, velocity, days outstanding — these should be calculated the same way across tools and teams. This consistency gives people confidence to act fast without second-guessing.
“If two different people run an analysis and get different results, that undermines not only trust in the data but can result in frustration or incorrect decisions.” – Angela Cummings, CSM, Tibersoft
