The Human Advantage Behind GTM Intelligence
OPTRADE provides the data. Our experts turn it into action. Tibersoft’s FAFH veterans partner with you every step of the way, ensuring insights become measurable growth.
Decades of Experience, Embedded in Your Team
The Food-Away-From-Home channel is uniquely complex, layered with operators, distributors, and GPOs that obscure true performance. Data alone can’t solve it. That’s why Tibersoft pairs every client with dedicated FAFH experts who act as an extension of your team.
Strategic Advisors: Seasoned professionals with decades of experience.
Hands-On Partners: Embedded with your team to guide adoption and execution.
Outcome-Focused: Focused not on delivering reports, but on driving measurable ROI.
30+ Years of Leadership
Decades of FAFH experience driving innovation and trust.
Proud Members of IFMA, IFDA, and SNA
Driving the foodservice industry forward through strong partnerships, association leadership, and collaboration.
Transforming Data into Measurable ROI
Your Client Success Manager ensures you get more than software. They deliver ongoing guidance that maximizes the impact of OPTRADE and Tibersoft’s GTM intelligence.
Accelerate ROI: Strategic intelligence to validate trade investments.
Spot Growth Opportunities: White space analysis and new opportunity identification.
Strengthen Processes: Best-practice workflows for data governance and integration.
Upskill Your Teams: Training and mentorship to embed intelligence into daily operations.
An Extension of Your GTM Team
Our Client Success team is comprised of seasoned FAFH professionals with deep experience on both the manufacturer and technology sides of the industry. Meet the experts guiding our clients to success.
Suzanne Cwik
Vice President of Commercial & Client Services
Suzanne Cwik
Vice President of Commercial & Client Services
With over a decade of experience in Foodservice CPG on both the manufacturing and technology sides, Suzanne leads the Professional Services team with a sharp focus on sales and trade strategy. She ensures every client can effectively leverage the full Tibersoft platform to translate complex data into analytics that meet their most critical business goals.
Judy Bennett
Director of Professional Services
Judy Bennett
Director of Professional Services
With extensive experience leading Professional Services in complex SaaS environments, Judy brings a proactive consulting mindset to technical implementation. She focuses on ensuring your path to data-driven decision making is efficient, anticipating challenges before they impact your bottom line to accelerate your time-to-value.
Angela Cummings
Client Success Manager
Angela Cummings
Client Success Manager
Trusted by:
Drawing on 10+ years of experience on the manufacturer’s side of Foodservice CPG, Angela brings a powerful client-side perspective to her analytics support. Having “walked miles in their shoes,” she has a keen sense for uncovering the data that matters, showing clients new ways to solve problems and drive successful fiscal planning and beyond.
Alex Drake
Client Success Manager
Alex Drake
Client Success Manager
Trusted by:
Alex brings over 20 years of foodservice technology expertise, specializing in direct sales and audit processes. He helps finance and trade leaders recover their bottom line by applying his deep data knowledge to quickly identify and eliminate costly issues like “double dips” and overstated trade volumes.
Beth Madore
Client Success Manager
Beth Madore
Client Success Manager
Trusted by:
A 15-year Tibersoft veteran, Beth has extensive experience in the collection and analysis of complex foodservice data. She excels at bringing new data sources online seamlessly, integrating insights into your organization, and helping you build the disciplined, best-practice business processes required to maximize the value of your data asset.
Dominic Puleo
OPTRADE Manager
Dominic Puleo
OPTRADE Manager
Trusted by:
As a 25+ year Tibersoft veteran and OPTRADE guru, Dominic is a master of data mastering. He ensures clients maximize the rich value of the OPTRADE ecosystem, leveraging his unparalleled expertise in foodservice data to help you make sense of your data and use it to drive your business forward with confidence.
Fiorella Rondon
Client Success Manager
Fiorella Rondon
Client Success Manager
Trusted by:
Fiorella brings decades of deep roots in the FAFH ecosystem, allowing her to bridge the gap between your data and the operational realities of the market. She translates raw numbers into actionable recommendations, ensuring Tibersoft serves as a strategic asset that drives measurable business outcomes.
A Partnership Built on Expertise
Hear directly from an industry leader on the impact of our partnership.
Frequently Asked
Questions
Get answers to common questions about how our analytics solutions empower AFH manufacturers with trusted data and actionable insights.
Your Client Success Manager acts as an extension of your team, providing ongoing strategic guidance, mentorship, and best practices to turn OPTRADE data into action.
Our team brings the collective knowledge of decades of work with leading manufacturers. Combined with access to the OPTRADE ecosystem, Tibersoft offers a depth of insight that no single hire can replicate.
