An Extension of Your Team.
Your Client Success Manager makes sure you get what you need to succeed.
ENSURING DATA CONFIDENCE
The most frustrating thing about data is when you can’t be confident that it’s accurate or complete. Don’t waste time building a strategy based on incorrect assumptions. Our Client Success Managers – CSMs – ensure that you are looking at the right picture to draw your insights upon. The Tibersoft system is built to help you know what data is loaded. Your CSMs will dive into the system with you and support getting the data sources you need up and running smoothly.
SUPPORTING YOUR MODULE ADOPTION
Your CSMs primary goal is to ensure you are getting the most value out of your partnership with Tibersoft. They make sure your users have what they need to be successful in the tool. This includes ongoing touchpoints to cover training, new feature introductions, data health reviews, and insight delivery. In addition to being technical experts, our CSMs know how to translate data into meaningful, actionable information your business needs.
GETTING YOU FROM INSIGHTS TO ACTION
Your CSMs are foodservice experts, with a minimum of 10+ years of experience in or supporting the industry. Whether you need help or are looking for best practices, they are a resource to help you understand your business. Knowing how you are doing today helps you plan for tomorrow so that you can drive your business with actionable insights.
YOUR CLIENT SUCCESS MANAGERS
Suzanne Cwik Director, Professional Services
Suzanne leads our Professional Services team. She has 10+ years in Foodservice CPG, both on the manufacturing side and now in technology with Tibersoft. With her background in Sales Strategy and Trade, Suzanne relies heavily on data and analytics to meet client needs. She works to ensure every client can effectively leverage Tibersoft—both our Explore software and our managed services—to meet their business goals.
Beth Madore Client Success Manager
Beth has extensive experience in the collection and analysis of foodservice data. She has been with Tibersoft for over 15 years. Beth excels in helping clients like you to bring data sources online, integrate the data into your organization and build the discipline and best practice business processes for getting the most from this valuable asset.
Alex Drake Client Success Manager
Alex has over 20+ years in foodservice technology. His specialty is in direct sales and audit, as he can help you quickly identify double dips that are wreaking havoc on your trade budget. His deep understanding of the data means that you can focus on getting the results you need to uncover and recover your bottom line.
Angela Cummings Client Success Analyst
Angela joined Tibersoft after 10+ years in the Foodservice CPG world on the manufacturer’s side. She brings a fresh perspective in supporting clients with their analytics, having walked miles in their shoes. With a keen sense for data, she rapidly brings value to her clients by showing them new and exciting ways to tackle their problems to have a successful fiscal year and beyond.
Dominic Puleo OPTRADE Manager
There’s no doubt about it – Dominic is an OPTRADE guru after spending 20+ years with Tibersoft. He’s been with us since a few years after Tibersoft launched! Since then, he’s been everyone’s right-hand man. As a complete expert in foodservice data, he is a master of data mastering. Dominic is the superstar you need to make sense of your data and get the rich value that it can provide you to drive your business forward.